Client Services Director

Manchester, UK · Permanent · Hybrid working

The Opportunity

We are partnering with an established professional services firm to appoint an experienced Client Services Director to join its Manchester team.

This is an exciting opportunity for a commercially minded professional who can build trusted client relationships, deliver exceptional service and contribute to the continued growth and success of the business.

The successful candidate will combine strong client management skills with commercial awareness, strategic thinking and the ability to work collaboratively with colleagues across the organisation.

The Role

As Client Services Director, you will play a key role in developing client relationships, identifying opportunities for growth and ensuring clients receive a high-quality, responsive and commercially focused service.

Your responsibilities are expected to include:

• Client relationship management: Develop and maintain trusted relationships with key clients, acting as a senior point of contact and understanding their business needs.

• Business development: Identify opportunities to grow existing client relationships, develop new business and contribute to the organisation’s commercial objectives.

• Client service delivery: Ensure clients receive a consistent, high-quality service and that their expectations and priorities are understood.

• Strategic advice: Work with clients and internal specialists to identify challenges, provide appropriate solutions and support their longer-term objectives.

• Internal collaboration: Build effective working relationships across teams to coordinate services and deliver the best outcomes for clients.

• Commercial performance: Support sustainable growth, strengthen client retention and contribute to the ongoing development of the client portfolio.

About you

We are looking for a confident, commercially aware professional who can combine strategic leadership with a hands-on approach to client relationship management.

You are likely to bring:

• Significant experience in a senior client-facing role within accountancy, professional services or a related environment.

• A strong track record of developing and maintaining senior client relationships.

• Commercial acumen and the ability to identify and convert business development opportunities.

• Excellent communication, influencing and relationship-building skills.

• The ability to understand complex client requirements and coordinate appropriate solutions.

• A collaborative approach, sound judgement and a commitment to delivering outstanding client service.

Relevant professional qualifications and experience advising business clients would be advantageous, depending on your background.

The Organisation

You will be joining an established professional services business with a broad client offering and a focus on building long-term relationships. The organisation values collaboration, professional development and delivering meaningful results for its clients.

This is an opportunity to contribute to the continued development of the business while building your own profile in a senior client services position.

Interested?

If you are an experienced client services professional looking for your next leadership opportunity, we would welcome a confidential conversation.

Apply today to find out more about the role and the organisation.